Refund & Cancellation Policy

Last Updated: March 1, 2026

1. Order Cancellations

At CampusMeals, we strive to ensure your food is prepared fresh and served on time. You can cancel your order for a full refund under the following condition:

  • The order is still in the "Placed" status.
  • The vendor has not yet accepted or started preparing your order.

Once an order has been accepted by the vendor and moved to "Preparing" status, it cannot be cancelled or refunded.

2. Refund Processing

If your order is successfully cancelled before preparation begins, a refund will be initiated automatically. Refunds are processed back to your original payment method (e.g., Credit Card, UPI, Wallets via Razorpay).

  • Processing Time: Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.

3. Unfulfilled Orders & Quality Issues

If a vendor is unable to fulfill your accepted order due to item unavailability or other unforeseen circumstances, they will cancel the order on their end, and you will receive a full automatic refund.

If you experience severe quality issues, missing items, or incorrect orders, please reach out to the specific vendor at the pickup counter immediately. For unresolved disputes, you can contact CampusMeals support within 12 hours of the order completion time.

4. Contact Us

If you have any questions about our Refund Policy or need help with an order dispute, please contact us at: